Security & Compliance Standards

Protecting your data with industry-leading security practices and comprehensive compliance capabilities

Professional Insurance & Risk Mitigation

Comprehensive insurance coverage and risk management strategies

💼

Professional Liability

Active

Coverage:$2,000,000

Provider:To be obtained

Coverage Includes:

✓Errors & Omissions (E&O)
✓Professional Negligence
✓Cyber Liability
✓Data Breach Coverage

🏛️

Performance Bond

Available

Maximum Amount:$100,000

Turnaround Time:7-10 business days

Notes:

Available for government contracts valued $50K+

🛡️

Warranty & Guarantees

90 days

Description:

Free bug fixes and corrections for 90 days post-delivery

Extended Available:✓

Extended Terms:

Up to 1 year with maintenance contract

Risk Mitigation Strategies

💰

Escrow Payments

Available

Milestone-based payments through escrow for buyer protection

📜

Code Ownership

Policy: Full IP transfer upon final payment

Documentation: Source code + documentation delivered

👥

Backup Developer

Available

Subcontractor network ensures project continuity

Network Size: 5 vetted developers

✅

Quality Assurance

Guarantee: 100% satisfaction or money-back on milestone payments

Testing: Automated + manual testing for every release

Bug Fix Policy: Critical bugs fixed within 24 hours

Security Audits & Testing

Regular security assessments and comprehensive testing procedures

Third-Party Security Assessment

planned

Frequency:Annual

Last Completed:To be scheduled after first government contract

Provider:TBD - Certified security auditor

Scope:

•Vulnerability scanning
•Penetration testing
•Code security review
•Infrastructure assessment

Internal Security Review

active

Frequency:Quarterly

Last Completed:Ongoing

Provider:Internal security review process

Scope:

•Access control review
•Security configuration checks
•Dependency vulnerability scanning
•Security best practices compliance

Accessibility Audit (WCAG 2.1 AA)

proven

Frequency:Per project

Last Completed:Completed for 5+ projects

Provider:Internal QA + third-party validation

Scope:

•Automated accessibility testing
•Manual accessibility review
•Screen reader compatibility
•Keyboard navigation testing

🤖

Automated Testing

✓Dependency vulnerability scanning (npm audit, Snyk)
✓Static application security testing (SAST)
✓Code quality and security linting (ESLint security rules)
✓Container security scanning

👨‍💻

Manual Testing

✓Code review with security focus
✓Threat modeling for sensitive features
✓Security configuration review
✓Access control validation

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Continuous Security

✓Automated security scans in CI/CD pipeline
✓Real-time dependency vulnerability monitoring
✓Security alerts and notifications
✓Regular security updates and patching

Security Incident History

Total Incidents

Data Breaches

Unauthorized Access

Service Disruptions

Years Tracked: 5+

Zero security incidents across all private sector projects demonstrates strong security practices transferable to government work

Penetration Testing

Readiness:Available upon contract award

Approach:Third-party penetration testing

Timeline:Can be scheduled within 2-4 weeks of contract award

Testing Scope:

•External network penetration testing
•Web application penetration testing
•API security testing
•Social engineering assessment (if required)

Compliance Audits

PIPEDA

ready

Last Audit: Ongoing compliance in healthcare projects

Next Audit: Upon first government contract

WCAG

proven

Last Audit: Completed for 5+ projects

Next Audit: Per project basis

ISO27001

in-progress

Last Audit: N/A - not yet certified

Next Audit: Planned after establishing government contract base

Incident Response Procedures

Rapid detection, containment, and resolution of security incidents

🎯

Objective

Rapid detection, containment, and resolution of security incidents

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Scope

All systems, applications, and data under our management

👤

Ownership

Technical lead with 24/7 availability during critical incidents

Response Phases

1. Preparation

Readiness before incidents occur

Activities:

•Maintain incident response plan and playbooks
•Define roles and responsibilities
•Establish communication channels
•Deploy monitoring and alerting tools
•Conduct regular security training
•Maintain contact lists and escalation paths

Tools:

✓Monitoring dashboards
✓Alert systems
✓Communication tools

2. Detection & Analysis

Identify and assess security incidents

Activities:

•Monitor security alerts and system logs
•Analyze suspicious activity
•Determine incident severity and scope
•Collect initial evidence
•Document incident details
•Classify incident type and priority

Timeline:Continuous monitoring, <15 minutes for high-severity alerts

3. Containment

Limit incident impact and prevent spread

Activities:

•Isolate affected systems
•Block malicious activity
•Preserve evidence
•Implement temporary fixes
•Prevent further data loss
•Maintain business continuity

Timeline:<1 hour for critical incidents, <4 hours for high-severity

4. Eradication

Remove threat and vulnerabilities

Activities:

•Identify root cause
•Remove malware or unauthorized access
•Close security vulnerabilities
•Apply security patches
•Strengthen security controls
•Verify threat elimination

Timeline:Varies by incident complexity, hours to days

5. Recovery

Restore normal operations safely

Activities:

•Restore systems from clean backups
•Rebuild compromised systems
•Verify system integrity
•Monitor for recurring issues
•Gradually restore services
•Confirm return to normal operations

Timeline:4-24 hours depending on incident severity

6. Post-Incident Review

Learn and improve from incidents

Activities:

•Document incident timeline and actions
•Analyze response effectiveness
•Identify lessons learned
•Update incident response procedures
•Implement preventive measures
•Share findings with stakeholders

Timeline:Within 1 week of incident resolution

Incident Severity Levels

Critical

Criteria:

•Data breach affecting personal information
•System compromise with root access
•Service outage affecting critical systems
•Active ransomware attack

Response Time:Immediate (15 minutes)

Escalation:

Immediate notification to client and senior management

Resolution:

All hands on deck until resolved

High

Criteria:

•Suspected unauthorized access
•Malware detected
•Significant security vulnerability discovered
•Unusual system behavior

Response Time:Within 1 hour

Escalation:

Notification to client within 4 hours

Resolution:

Dedicated team assigned

Medium

Criteria:

•Security policy violation
•Minor vulnerability discovered
•Failed login attempts
•Suspicious but contained activity

Response Time:Within 4 hours

Escalation:

Notification to client within 24 hours if confirmed

Resolution:

Investigated during business hours

Low

Criteria:

•Security information alert
•Routine security event
•False positive investigation
•Security awareness issue

Response Time:Within 24 hours

Escalation:

Documented for review, no immediate notification

Resolution:

Normal priority

Communication Protocol

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Internal Communication

✓Technical lead notified immediately
✓Incident response team assembled
✓Status updates every 2 hours during active incident
✓Internal documentation in real-time

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Client Communication

✓Initial notification within 1-4 hours (based on severity)
✓Regular status updates (frequency based on severity)
✓Transparent communication about impact and timeline
✓Written incident report within 48 hours of resolution

🏛️

Authorities & Regulatory

✓Privacy Commissioner notification if personal data breached (72 hours)
✓Law enforcement if criminal activity suspected
✓Regulatory bodies as required by law
✓Industry partners if broader threat detected

Data Breach Response

⚡

Immediate Actions

•Stop the breach - contain affected systems
•Assess scope - determine what data was accessed
•Preserve evidence - for investigation and legal purposes
•Notify internal team - activate incident response

⏱️

Within 4 Hours

•Notify client - transparent communication about breach
•Begin investigation - forensic analysis of breach
•Document timeline - all actions and findings

📅

Within 72 Hours

•Notify Privacy Commissioner - if required under PIPEDA
•Assess individual notification requirements
•Prepare public communication - if notification required
•Implement remediation - close vulnerabilities

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Ongoing Actions

•Monitor for further breaches
•Provide credit monitoring - if appropriate
•Offer support to affected individuals
•Complete post-incident review

Canadian Data Residency

All client data stored exclusively in Canadian data centers

🇨🇦

Commitment

All client data stored exclusively in Canadian data centers

⚖️

Sovereignty

Data never leaves Canadian jurisdiction

✅

Compliance

Meets federal and provincial data residency requirements

🔒

Enforcement

Contractually guaranteed and technically enforced

Cloud Providers

AWS Canada

Regions:

•ca-central-1 (Montreal)
•ca-west-1 (Calgary) - coming soon

Certifications:

SOC 2

ISO 27001

PCI DSS

Azure Canada

Regions:

•Canada Central (Toronto)
•Canada East (Quebec City)

Certifications:

SOC 2

ISO 27001

FedRAMP

Canadian Colocation

Regions:

•Toronto
•Montreal
•Vancouver

Certifications:

Tier III data centers

SOC 2 audited

🇨🇦

Sovereignty Protection

Data protected under Canadian law, not subject to foreign jurisdiction

✅

Compliance Simplified

Automatic compliance with federal and provincial data residency requirements

🛡️

Reduced Risk

No risk of foreign government access to Canadian citizen data

⚡

Performance

Lower latency for Canadian users and government systems

⚖️

Legal Clarity

Clear legal framework under Canadian jurisdiction only

📋

Procurement Preference

Meets government procurement data residency requirements

Data Backups & Recovery

Backup Frequency:Daily automated backups

Retention:30 days standard, customizable per requirements

Location:Canadian data centers only

Encryption:Encrypted at rest and in transit

Durability:99.999999999% (11 nines) durability

Disaster Recovery

Primary Site:Canadian cloud region (Toronto or Montreal)

DR Site:Secondary Canadian cloud region

RPO:24 hours (Recovery Point Objective)

RTO:4 hours (Recovery Time Objective)

DR Testing:

Quarterly DR drills

Canadian Ownership Advantages

100% Canadian Owned and Operated

Fully Canadian-owned business with all operations based in Canada

✓Qualifies for Canadian content requirements

✓No foreign ownership concerns

✓Supports Canadian economic development

✓Timezone and cultural alignment

✓No data sovereignty issues

🏛️

Procurement Preference

Benefits from Canadian supplier preferences in government procurement

⚖️

Legal Clarity

Subject only to Canadian laws - no foreign legal complications

🇨🇦

Bilingual Services

Meet Official Languages Act requirements naturally

🤝

Economic Development

Support Canadian technology sector growth

🕐

Time Zone Alignment

Work during your business hours, attend meetings in real-time

📍

On-Site Capability

Can attend meetings in person when required

Risk Mitigation Strategies

💰

Escrow Payments

Available

Milestone-based payments through escrow for buyer protection

📜

Code Ownership

Policy: Full IP transfer upon final payment

Documentation: Source code + documentation delivered

👥

Backup Developer

Available

Subcontractor network ensures project continuity

Network Size: 5 vetted developers

✅

Quality Assurance

Guarantee: 100% satisfaction or money-back on milestone payments

Testing: Automated + manual testing for every release

Bug Fix Policy: Critical bugs fixed within 24 hours

Canadian Ownership Advantages

100% Canadian Owned and Operated

Fully Canadian-owned business with all operations based in Canada

✓Qualifies for Canadian content requirements

✓No foreign ownership concerns

✓Supports Canadian economic development

✓Timezone and cultural alignment

✓No data sovereignty issues

🏛️

Procurement Preference

Benefits from Canadian supplier preferences in government procurement

⚖️

Legal Clarity

Subject only to Canadian laws - no foreign legal complications

🇨🇦

Bilingual Services

Meet Official Languages Act requirements naturally

🤝

Economic Development

Support Canadian technology sector growth

🕐

Time Zone Alignment

Work during your business hours, attend meetings in real-time

📍

On-Site Capability

Can attend meetings in person when required