Privacy Policy

1. Introduction

This policy applies to all personal information collected through our website, email communications, and during the provision of our professional software development services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Professional information (company name, job title, project requirements)
• Technical information (IP address, browser type, device information)
• Communication records (emails, contact form submissions, project discussions)
• Project-specific data necessary for service delivery

3. How We Use Your Information

We use the collected information for the following purposes:

• Responding to inquiries and providing quotes for software development services
• Delivering contracted software development services and technical support
• Communicating project updates, milestones, and deliverables
• Improving our website, services, and user experience
• Complying with legal obligations and professional standards
• Maintaining security and preventing fraud
• Marketing communications (with your consent, which you can withdraw at any time)

4. PIPEDA Compliance

As a Canadian software development business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We adhere to the following principles:

• Accountability: We are responsible for personal information under our control
• Identifying Purposes: We identify why we collect information before or at the time of collection
• Consent: We obtain your consent before collecting, using, or disclosing your information
• Limiting Collection: We only collect information necessary for identified purposes
• Limiting Use, Disclosure, and Retention: We only use or disclose information for stated purposes
• Accuracy: We keep personal information accurate, complete, and up-to-date
• Safeguards: We protect information with appropriate security measures
• Openness: We make information about our policies and practices readily available
• Individual Access: You can access and verify your personal information
• Challenging Compliance: You can challenge our compliance with these principles

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• All data is stored on Canadian servers to ensure data sovereignty
• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Access controls with role-based authentication (RBAC)
• Regular security audits and vulnerability assessments
• Secure backup procedures with encrypted storage
• Incident response procedures with breach notification protocols
• Staff training on privacy and security best practices

6. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information only in the following circumstances:

• With your explicit consent for specific purposes
• With trusted service providers who assist in business operations (under strict confidentiality agreements)
• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer (merger, acquisition, or sale of assets)

7. Your Privacy Rights

Under PIPEDA and Canadian privacy laws, you have the following rights:

• Access: Request copies of your personal information we hold
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Withdrawal of Consent: Withdraw consent for non-essential uses of your information
• Portability: Request your information in a portable format
• Objection: Object to certain processing of your information
• Complaint: File a complaint with the Privacy Commissioner of Canada

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. See our Cookie Policy for detailed information on cookie usage, types, and how to manage preferences.

9. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this policy or as required by law:

• Active client data: Duration of engagement plus 7 years for legal/tax purposes
• Inquiry data: 2 years from last contact
• Marketing data: Until consent is withdrawn
• Project deliverables: Per contract terms and professional standards
• Financial records: 7 years as required by Canadian tax law

10. International Data Transfers

We primarily store and process data within Canada. If international transfers are necessary for specific projects, we ensure adequate protection through:

• Contractual commitments with international partners
• Compliance with Canadian data protection standards
• Your explicit consent for international transfers
• Secure transfer protocols and encryption

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with the revision date
• Sending email notifications to registered clients
• Requiring re-consent for material changes to data processing

13. Contact Us

For privacy-related questions, concerns, or to exercise your rights, please contact us at: